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Shipping Information
Shipping methods
All our fairing kits are produced in our own factory and delivered direct to your door once production is complete. All kits are delivered using EMS worldwide courier and Messenger Post Couriers. Shipping usually takes between 14-21 days to be delivered to your doorstep.
Please note: Majority of the time we do not hold the kits in stock despite the fact our website system says they are in stock. It is impossible to carry stock for differing models, makes, colour schemes and custom orders . All fairings are made to order and painted from scratch based on your request. This allows us to provide our customers with the best possible price online.
An EMS tracking number will be issued once the fairings are dispatched.
Please note: Insurance, import duties, taxes and charges are generally not included in the item price or shipping charges. The customer must bare these charges should they be applicable.
Delays in Shipping
In an unlikely event, it is possible for shipments to be delayed due to unforeseen circumstances which are usually beyond our control. Such delays do occur very rarely and only for a very short time. If it does come to our knowledge that your shipment has been delayed, we will notify you of the delay immediately.
What if no one is home to collect the parcel when the courier arrives?
If you are not home to sign on the package, the courier would often leave you a calling card in the mail box to advise you of the missed delivery. In this case, the parcel will be transported to your nearest Australia Post Office where you would need to show sufficient ID to collect the item.
Packaging of Products
At AUS Motorcycle Fairings we strive to ensure all products are carefully packaged before they are sent to the customer. Each fairing piece is professionally bubble wrapped then packed safely to ensure fairings are protected from damage whilst in transit. Foam sheets are then placed on the inside of the box as a form of additional protection.
All fairing kits are placed in a protective box which is made from strong and thick cardboard material which prevents the fairings from being crushed and damaged during transit.
Damaged parts
In the event of panels arriving damaged, customers must report the issue within 3 days of delivery. All reports must be made to info@ausmotorcyclefairings.com.au When reporting the damage, sufficient photos of the damage must be provided.
